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Return Policy - Unconditional Diamond Money Back Guarantee

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Unconditional Money Back Guarantee

Canada Diamonds Inc stands behind every Canadian diamond we sell with a 15 day no questions asked unconditional return policy 1. Canada Diamonds strives to carry on the the finest cut Canadian diamonds. By carrying only the best Canadian diamonds and our diamonds are rarely returned.

If in the extremely remote chance you are not happy with your purchase, we will return your purchase with no restocking fee! For Canada Diamonds Inc only complete customer satisfaction is acceptable.

1. If for any reason you decide not to keep your purchase within 15 calendar days of the FedEx ship date, Canada Diamonds Inc will accept merchandise in its original condition for a full refund. Goods must be received in Canada Diamonds Vancouver office within the 15 day period to qualify. Refunds may only be issued in the same form as was utilized for payment. Please note that any associated shipping costs will not be subject to refund. Before returning the item(s), you will need to contact our representatives on 1-888-790-4244 to obtain a Returned Merchandise Authorization (RMA) number. The item you return must be presented in saleable condition with all original packaging and enclosures. Take care to return all certificates that accompanied the item, as neglecting to do so will render you liable for the replacement cost. We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. Canada Diamonds Inc will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to Canada Diamonds Inc sole discretion.

2. Custom jewelry work is non-refundable.

3. Canada Diamonds does not stock non-Canadian diamonds. For clients requesting Canada Diamonds to import non-Canadian goods a non-refundable deposit may be taken. In most cases a return period is negotiated with the diamond cutter. If the client does not return the goods within this predetermined period and allow Canada Diamonds at mimimum 2 working days to ship goods back to the cutter, goods are non-refundable. Deposits will not be returned once this period has expired.

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Suite 359 - 5525 West Boulevard, Vancouver, British Columbia, V6M 3W6
Tel: 604-618-6807
Toll Free: 1-888-790-4244

Vancouver, British Columbia